Shipping Info

Shipping & Delivery Terms

Domestic Shipping

Your order will be delivered through Australia Post eParcel in most cases. The delivery time to your destination will vary according to your postcode. Full details can be found at www.auspost.com.au. Please allow extra time for post deliveries at peak times eg. Christmas and Easter. Coco Tales does not accept any responsibility for shipping times. If you are not home at delivery, Australia Post may leave a collection card. If for any reason you do not arrange to pick the parcel up promptly from Australia Post outlet, the parcel will be returned to us. Should this happen, you will be required to pay a fee for re-delivery.

Please make sure all postal information is correct and up to date, as we take no responsibility for incorrect information or sending your item to the incorrect address. Please advise us asap PRIOR to sending your item if your address is incorrect and provide us with the correct information. Once your item is shipped unfortunately there is nothing further we can do. Great care is taken to ensure that your item arrives in perfect condition, free from defect. All our items are carefully packed and posted in secure packaging for maximum protection, however, please be advised that we do NOT take any personal responsibility for the courier service, with the slim chance the item becomes lost or damaged in transit.

We ship within 24-48 business hours of receiving cleared funds.

Do you ship internationally?

Yes we can ship overseas! At the checkout page you will be provided with a postage and handling quote before making payment. 

International Shipping

Your order will be delivered through DHL eCommerce in most cases. The delivery time to your destination will vary according to your postcode. Please note that in addition to the Items and delivery charges we apply to your order, you may also be required by your country of residence to pay import duties and taxes. Please contact your local customs office for further information so that you are sure about the applicable duties and taxes before you place your order. We are not responsible for payment of such duties and taxes and in the event that you refuse to pay such duties and taxes and the order is returned to us, we will require you to pay any costs that we have incurred as a consequence.

How much is postage?

For all domestic orders, the postage is $7

Free domestic postage for orders over $75
Free International postage for orders over $150

*All prices are quoted in Australian dollars

 

Do you deliver to P.O. Box address? 

Yes we can deliver to any P O Box Address in Australia and also internationally using Australia Post. If a courier is required to deliver your order, they will not be able to deliver to a P O Box address, therefore we will need a street address.

Where are my items shipped from?

All items are shipped from Melbourne, Australia

Can I track my order? 

Onlie express shipping orders can br tracked.  For domestic orders you can track the delivery status of your order at the www.auspost.com.au website.

What happens to 'return to sender' parcels?

Please take care to enter the correct address details when you order. If a parcel comes back to us marked 'return to sender' the buyer must pay the same postage fee to get the item re-delivered to them again. 

Cancellation of Orders

Coco Tales may cancel your order if for any reason we are unable to provide you with the Products subject to your order. We will contact you should this occur.

You will not be entitled to claim any additional amounts or seek compensation for any loss, expense or damage (either direct or consequential) or for any loss of time or inconvenience, which may result from such cancellation. 

Delivery within Australia

Delivery times will vary depending on your location. Below is an estimated guide for standard deliveries and when you can expect delivery of your parcel; Please note these times are a guide and may vary. (Please allow extra time over the christmas period and allow for public holidays). The delivery time to your destination will vary according to your postcode. Full details can be found at www.auspost.com.au. Express orders within the metro areas will arrive in 1 business day. 

Brisbane Metro

3-4 business days

QLD Country

3-4 business days

Sydney Metro

2-3 business days

NSW Country

5-8 working days

Melbourne Metro

1-3 business days

VIC Country

4-5 working days

Adelaide Metro

5-6 business days

SA Country

4-5 working days

Tasmania

5-6 business days

Western Australia

5-10 working days

Northern Territory

5-7 business days

 

 

 

 

International time frames - 

Delivery times for international orders will vary depending on the country, state and post code. Please use your tracking number as a reference to check the status of your delivery.